Refund Policy

1. Refund Window

We offer a limited 7-day refund window from the date of purchase.

2. Eligible Refund Requests

• Duplicate charges
• Non-delivery of the product after successful payment
• Major technical issues we cannot resolve within a reasonable time

3. Refund Exclusions

Refunds are generally not available for change-of-mind purchases, unsupported environments, misuse, or requests made after download and successful activation, except where required by law.

4. Payment Processing and Refund Handling

Payments are securely processed through Verifone / 2Checkout hosted checkout. Verifone / 2Checkout handles payment processing, tax calculation where applicable, fraud screening, and payment records.

5. How to Request a Refund

Email info@esupportbyaizaz.com with your order details, product name, purchase date, and the issue you are experiencing. Verifone / 2Checkout order records may also be used when reviewing or processing eligible refunds.

6. Contact

Questions about refunds can be sent to info@esupportbyaizaz.com.